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Welcome to http://www.clivechristian.com (the “Website” or “Site”). Please read these terms and conditions (the "Terms") before using the Website which is operated by Clive Christian PLC. By using this website you are acknowledging that you have read, understand and agree to be bound by these Terms and Conditions.
Clive Christian delivers to UK and Europe using DPD to deliver your order. For USA, Canada and South America please visit: https://www.clivechristian.com/usa/terms-and-conditions/
UK Complimentary Delivery £100 or above
We offer complimentary delivery on all orders to UK addresses to be delivered by the end of next working day.
UK Standard Delivery under £100
Our standard delivery service rate is £5 for orders below £100. Delivery is from Monday to Friday, excluding bank holidays.
UK Express Delivery – £9
Our next day delivery service rate is £9. Orders must be placed before 2pm for delivery before 12pm noon next day. Delivery is from Monday to Friday, excluding bank holidays.
Saturday Delivery – £10
We offer a Saturday delivery service charged at £10. Delivery is before 12pm noon on Saturday if order placed by 2pm Friday.
Europe Delivery – £11
Delivery within 2-3 working days to mainland Europe.
UK Order by 3pm (GMT) on December 19th to receive your order before Christmas
EU Order by 2pm (GMT) on December 18th to receive your order before Christmas
Clive Christian PLC is the supplier of goods and registered address is: Yalding House, 152-156 Great Portland Street, W1W 6AJ.
Company registration number: 03538453. VAT registration number: 189079161
All prices indicated for products available via the Site are inclusive of VAT at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus any delivery charges. Find out more about Shipping Destinations, Costs and Delivery times here.
All orders are payable in pound sterling.
You can pay for products using the following payment options:
CREDIT / DEBIT CARDS & PAYPAL ACCEPTED: PAYPAL, VISA, VISA DELTA, MASTERCARD, MASTERCARD DEBIT, INTERNATIONAL MAESTRO, UK MAESTRO, LASER, VISA ELECTRON AND AMERICAN EXPRESS. Please note, all credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery.
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
No credit or debit card details are stored once your order has been placed, unless you have given us permission to do so. Credit card information is stored safely and securely. We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Act 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
Certain features or services offered on or through the website may require you to open an account. You are responsible for maintaining the confidentiality of the information for your account, including your password, and for any and all activity that occurs under your account. Clive Christian shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential
If for any reason you are not entirely satisfied or you change your mind, you have a legal right to cancel the contract at any time up to the end of 14 days after you receive the products.
To exercise your right of cancellation, you must give written notice to us at the postal address or email address shown below, giving details of the products ordered and order number.
Clive Christian Perfume, Yalding House, 152-156 Great Portland Street, W1W 6AJ
All products must be returned in a saleable condition meaning that they must be unused and in their original packaging with any security seals still intact. We reserve the right to consider the condition of any product that you wish to return and make any deduction if there are indications that the products, its packaging, its security seals have been used, removed, broken or tampered with.
Please note that your right to cancel or return a product does not apply to unsealed fragrances which have been opened, tested or partially used.
The following clauses apply if you wish to return an order delivered to you in the UK, EU & Non-EU:
Refunds on UK and EU Orders. Within 14 days of us receiving your order back by post, or receiving proof that your order was returned to us, we will refund you the original purchase price and delivery charge for your order provided that you return the products to us in a saleable condition. Refunds will be made back to the same card used to pay for the order.
Refunds on a Non-EU Order. If you placed your order and paid for it to be delivered to a Non-EU country, then within 14 days of receiving your Order back by post we will refund you the original purchase price for your order provided that that you return the products to us in a saleable condition. Please note that we shall not refund the original delivery charge or any local customs duties charged to you at checkout and paid to a local customs authority.
We are not responsible for the content of any off-Site pages or any other sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other Sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect your legal rights.
We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.
If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption. This does not affect any liability we may have for personal injury or death resulting from our negligence or from our fraud, or any other liability that cannot be excluded or limited by law.
These rules apply to all competitions (including prize draws and offers)
1. Clive Christian Perfume might run competitions on this site and its social media channels. These may be subject to additional terms that will be made available at the time.
2. Competitions (including prize draws) are open to all residents of the UK, except employees of the Clive Christian Group, the promoter and their immediate families and anyone else connected with the creation and administration of the promotion.
3. Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.
4. Clive Christian Perfume reserves the right to substitute the prize for another prize of equal value.
5. If no competition specific T&C’s apply then prizes that include vouchers may be redeemed for a maximum of two full prize and full size products from www.clivechristian.com/shop. Clive Christian Perfume reserves the right to grant the voucher to be applied to certain products only.
6. By participating in the competition and entering the prize draw, the entrant agrees to be bound by the rules and by any other requirements set out in the promotional material accompanying the promotion.
8. Winners will be notified by e-mail or direct message within the stated timeframe or else 1 month after the end of the promotion. The winner has 5 business/working days to respond in full to the e-mail to claim the prize or another winner will be drawn.
9. By participating and entering to the competition, the winner(s) consent to any publicity generated as a result of the promotion, and use on websites, magazines or mobile services at any time.
10. Only 1 entry per person will be taken into account (spammers will be disqualified).
11. Clive Christian Perfume will not accept responsibility for loss through technical fault or incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt
Free Samples Terms and Conditions
Promotional free samples are only available during specific promotional periods, whilst stock
lasts and only when you have been prompted to fill out our forms.
This will only be available while stocks last.
We are only able to ship samples to the UK and selected EU countries (Austria; Belgium; Bulgaria; Croatia; Czech Republic; Denmark; Estonia; Finland; Germany; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Monaco; Netherlands; Poland; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden; Switzerland).
Boxing Day Gift with Purchase Terms and Conditions
Promotional free gifts are only available during specific promotional periods, whilst stock
lasts and only when prompted and added to your shopping cart at checkout.
Free 10ml when making a purchase of £100 or above. One 10ml will be added to your cart once you reach the minimum order value that makes you eligible.
1. This offer lasts from the 03/06/2019 to the 16/06/2019
2. Offers available whilst stocks last.
3. Customers can not choose what free gift they will receive.
4. One gift per customer.
5. All orders placed with a qualifying spend and products, placed during the promotional period will be eligible to receive the appropriate free gift (whilst stocks last, 1 per order).
6. Your free gift will be included on your order confirmation with £0.00 value.
7. All free gifts are; subject to availability, non-transferable and there are no cash alternatives.
8. Entrants agree to be bound by these Rules.
9. No cash alternatives are offered. No part of the gift is exchangeable for cash or any other gift.
10. This offer cannot be used in conjunction with any other promotions or sale items.
11. If returning a purchase where you have also received a free gift the gift must also be returned unused along with the unwanted purchase, otherwise you will be charged the value of the 10ml free gift
Voucher code and other external site promotional code
These terms apply to voucher codes and other external site promotional codes.
1.This offer is only available online at www.clivechristian.com. Such promotion discounts are not valid for use as part of a purchase in Clive Christian counters, or for telephone orders.
2.This promotion will run from the 16th of November to the 20th of November 2018.
3. Selected lines only.
4. The discount will be applied at checkout with the code that has been provided to selected customers on the RRP.
5. Promotion valid while stocks last.
6. Voucher/code cannot be used in conjunction with any other voucher or promotional code.
7. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online.
8. Any refunds will take into account the discount.
1. This offer is open to Harrods Rewards members only (excluding employees of Harrods, its agents and their immediate families) who purchase the 20 Iconic Masculine or 20 Iconic Feminine 50ml in Clive Christian at The Perfumery Hall on the Ground Floor at Harrods’ Knightsbridge store.
2. The offer is valid between 29th August 2019 and while stocks last (“Offer Period”).
3. Purchases at Harrods airport stores and harrods.com are excluded.
4. Qualifying customers will receive a complimentary 10ml bottle of 1872 (the “Gift”). Qualifying customers may only receive one Gift during the Offer Period. Gifts are subject to availability and will be distributed on a first come, first served basis.
5. This offer cannot be used in conjunction with any other offer.
6. The Gift is non transferable and cannot be redeemed, refunded, resold or exchanged for cash or any other product.
7. The Promoter reserves the right to cancel the offer, to substitute the Gift for an item of equal or greater value and/or to amend these terms and conditions without notice at any time.
8. This offer shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
9. The promoter of this offer is Harrods Ltd (No.30209), Registered Of-ce: 87 135 Brompton Road, London SW1X 7XL (the “Promoter”).