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Welcome to http://www.clivechristian.com (the “Website” or “Site”). Please read these terms and conditions (the "Terms") before using the Website which is operated by Clive Christian PLC. By using this website you are acknowledging that you have read, understand and agree to be bound by these Terms and Conditions.
Clive Christian delivers to UK, USA and Europe using DHL Express (international shipping and courier delivery service) to deliver your order.
UK Complimentary Delivery – £0.00
We offer complimentary delivery on all orders to UK addresses to be delivered by the end of next working day.
UK Express Delivery – £9
Our next day delivery service rate is £9. Orders must be placed before 3pm for delivery before 12pm noon next day. Delivery is from Monday to Friday, excluding bank holidays.
Saturday Delivery – £10
We offer a Saturday delivery service charged at £10. Delivery is before 12pm noon on Saturday if order placed by 3pm Friday.
Europe Delivery – £11
Delivery within 2-3 working days to mainland Europe.
USA Delivery – £25
Delivery within 2-3 working days to all of USA. Please note, New York and New Jersey orders will be delivered next working day.
Clive Christian PLC is the supplier of goods and registered address is: Yalding House, 152-156 Great Portland Street, W1W 6AJ.
Company registration number: 03538453. VAT registration number: 189079161
All prices indicated for products available via the Site are inclusive of VAT at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus any delivery charges. Find out more about Shipping Destinations, Costs and Delivery times here.
All orders are payable in pound sterling.
You can pay for products using the following payment options:
CREDIT / DEBIT CARDS & PAYPAL ACCEPTED: PAYPAL, VISA, VISA DELTA, MASTERCARD, MASTERCARD DEBIT, INTERNATIONAL MAESTRO, UK MAESTRO, LASER, VISA ELECTRON AND AMERICAN EXPRESS. Please note, all credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery.
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
No credit or debit card details are stored once your order has been placed, unless you have given us permission to do so. Credit card information is stored safely and securely. We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Act 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
Certain features or services offered on or through the website may require you to open an account. You are responsible for maintaining the confidentiality of the information for your account, including your password, and for any and all activity that occurs under your account. Clive Christian shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential
If for any reason you are not entirely satisfied or you change your mind, you have a legal right to cancel the contract at any time up to the end of 14 days after you receive the products.
To exercise your right of cancellation, you must give written notice to us at the postal address or email address shown below, giving details of the products ordered and order number.
Clive Christian Perfume, Yalding House, 152-156 Great Portland Street, W1W 6AJ
All products must be returned in a saleable condition meaning that they must be unused and in their original packaging with any security seals still intact. We reserve the right to consider the condition of any product that you wish to return and make any deduction if there are indications that the products, its packaging, its security seals have been used, removed, broken or tampered with.
Please note that your right to cancel or return a product does not apply to unsealed fragrances which have been opened, tested or partially used.
The following clauses apply if you wish to return an order delivered to you in the UK, EU & Non-EU:
Refunds on UK and EU Orders. Within 14 days of us receiving your order back by post, or receiving proof that your order was returned to us, we will refund you the original purchase price and delivery charge for your order provided that you return the products to us in a saleable condition. Refunds will be made back to the same card used to pay for the order.
Refunds on a Non-EU Order. If you placed your order and paid for it to be delivered to a Non-EU country, then within 14 days of receiving your Order back by post we will refund you the original purchase price for your order provided that that you return the products to us in a saleable condition. Please note that we shall not refund the original delivery charge or any local customs duties charged to you at checkout and paid to a local customs authority.
We are not responsible for the content of any off-Site pages or any other sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other Sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect your legal rights.
We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.
If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption. This does not affect any liability we may have for personal injury or death resulting from our negligence or from our fraud, or any other liability that cannot be excluded or limited by law.
Clive Christian will occasionally offer promotions on site, through emails and advertisements. Unless otherwise stated, promotional codes are not to be combined with other promotions or discounts, while stocks last, and excludes global concessions / independent retailers, department and airport stores. Clive Christian reserves the right to substitute the gift with another one of the same or similar value.
Valentine’s Day Competition 2018
Clive Christian Perfume have partnered up with Cliveden House Hotel for a Valentine’s Day Activation to run onsite and on social media channels from the 24th Jan 2018 until 14th Feb 2018 – The partnership is a competition where Clive Christian Perfume will draw and announce one winner on the 14th of February 2018. The prize is a two-night stay (for two people) at Cliveden House Hotel in Berkshire, in a Junior Suite Room with breakfast included and a 1 hour Spa Treatment per person (subject to Hotel availability on the date of reservation). Winner will also receive a ‘goodie bag’ from Clive Christian Perfume with x2 Noble Collection Perfumes (50ml) and x1 No.1 Fraction Candle Set. The total value of the prize is £3000 and can not be substituted for a cash alternative. The two-night stay will be issued to winner as a voucher card, valid for 12 months counting from 14th of February 2018. The two-night stay can be booked at any time for a stay between Sunday-Thursday, excluding holidays. Reservation is subject to hotel availability. The Clive Christian ‘goodie bag’ with products is only handed over to winner on check-in to hotel and cannot be shipped.
HOW TO WIN: To enter into the competition you must fill in the competition form with your first name, last name and email address, and also follow @clivechristianperfume on Instagram. The winner will be randomly drawn using a selection-tool. If the winner has not claimed the prize by confirming receipt of email from Clive Christian Perfume, within 5 days of notification – Clive Christian Perfume reserves the right to draw and give away the prize to someone else.
10% Off Noble Collection – Clive18
The code is valid from Wednesday 7th February 2018 until Sunday 11th February 2018. The code gives 10% off all Noble Collection 50ml’s (excluding the newly launched Noble 10ml editions). The code Clive18 can be used together with code Love18 but cannot be used together with any other offers running.