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Terms & Conditions

Welcome to http://www.clivechristian.com (the “Website” or “Site”). Please read these terms and conditions (the "Terms") before using the Website which is operated by Clive Christian PLC. By using this website you are acknowledging that you have read, understand and agree to be bound by these Terms and Conditions.


REGISTERED ADDRESS

Clive Christian PLC is the supplier of goods and registered address is: 76 Brook Street, Mayfair, London, W1K 5EE.

Company registration number: 03538453. VAT registration number: 18907916

DATA PROTECTION

All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements. By placing an order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Policy Statement. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, please see our Privacy Policy, which is incorporated into these Terms.

PURCHASE OF PRODUCTS

PLACING AN ORDER

You will be guided through the process of placing an order by a series of simple instructions on the Site. You place your order request for goods from the Clive Christian Site by clicking on the Pay Now button at the end of the on-line order process. Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from Clive Christian Online. Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation section of the Site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure. If you require any information regarding your order(s) please contact Customer Services via the email address: customerservices@clivechristian.com (Monday to Friday 9m to 5pm). We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error. If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

PRICES & PAYMENT

All prices indicated for products available via the Site are inclusive of VAT at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus any delivery charges. Find out more about Shipping Destinations, Costs and Delivery times here.

All orders are payable in pound sterling.

You can pay for products using the following payment options:

CREDIT / DEBIT CARDS ACCEPTED: VISA, VISA DELTA, MASTERCARD, MASTERCARD DEBIT, INTERNATIONAL MAESTRO, UK MAESTRO, LASER, VISA ELECTRON AND AMERICAN EXPRESS. Please note, all credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery.

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

No credit or debit card details are stored once your order has been placed, unless you have given us permission to do so. Credit card information is stored safely and securely. We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Act 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.

DELIVERY

Clive Christian delivers to UK, USA and Europe using DHL Express (international shipping and courier delivery service) to deliver your order.

UK Complimentary Delivery – £0.00

We offer complimentary delivery on all orders to UK addresses to be delivered by the end of next working day.

UK Express Delivery – £9

Our next day delivery service rate is £9. Orders must be placed before 3pm for delivery before 12pm noon next day. Delivery is from Monday to Friday, excluding bank holidays.

Saturday Delivery – £10

We offer a Saturday delivery service charged at £10. Delivery is before 12pm noon on Saturday if order placed by 3pm Friday.

Europe Delivery – £11

Delivery within 2-3 working days to mainland Europe.

USA Delivery – £25

Delivery within 2-3 working days to all of USA. Please note, New York and New Jersey orders will be delivered next working day.

YOUR ACCOUNT

Certain features or services offered on or through the website may require you to open an account. You are responsible for maintaining the confidentiality of the information for your account, including your password, and for any and all activity that occurs under your account. Clive Christian shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential

RETURNS POLICY & PROCEDURE

RETURNS POLICY

If for any reason you are not entirely satisfied or you change your mind, you have a legal right to cancel the contract at any time up to the end of 7 days after you receive the products.

To exercise your right of cancellation, you must give written notice to us at the postal address or email address shown below, giving details of the products ordered and order number.

customerservices@clivechristian.com

Clive Christian Perfume, 76 Brook Street, Mayfair, W1K 5EE

All products must be returned in a saleable condition meaning that they must be unused and in their original packaging with any security seals still intact. We reserve the right to consider the condition of any product that you wish to return and make any deduction if there are indications that the products, its packaging, its security seals have been used, removed, broken or tampered with.

Please note that your right to cancel or return a product does not apply to unsealed fragrances which have been opened, tested or partially used.

RETURN INSTRUCTIONS

The following clauses apply if you wish to return an order delivered to you in the UK, EU & Non-EU:

  • Complete the returns form and place in box
  • Place products in original packaging for protection during transit
  • After you have emailed customerservices@clivechristian.com regarding your return, we will email by return, with documents and instructions to shippers.
  • You will receive an email return label, shipment instructions and customs invoice (if applicable) and a link for you to schedule a pick up.

REFUNDS POLICY

Refunds on UK and EU Orders. Within 14 days of us receiving your order back by post, or receiving proof that your order was returned to us, we will refund you the original purchase price and delivery charge for your order provided that you return the products to us in a saleable condition. Refunds will be made back to the same card used to pay for the order.

Refunds on a Non-EU Order. If you placed your order and paid for it to be delivered to a Non-EU country, then within 14 days of receiving your Order back by post we will refund you the original purchase price for your order provided that that you return the products to us in a saleable condition. Please note that we shall not refund the original delivery charge or any local customs duties charged to you at checkout and paid to a local customs authority.

COOKIES

A cookie is a small file stored on your computer by a website to give you a unique ID. Cookies help make it easier and faster for you to use our website because it can remember if you have visited the website before and they help us to provide you with information you need about your account details. We also use cookies to help keep track of your current shopping session and shopping bag content. You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you select this setting, you will not be able to use this website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our website.

THIRD PARTY LINKS

We are not responsible for the content of any off-Site pages or any other sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other Sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.

OUR LIABILITY

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect your legal rights.

We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.

If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption. This does not affect any liability we may have for personal injury or death resulting from our negligence or from our fraud, or any other liability that cannot be excluded or limited by law.

ROCOCO CHOCOLATES AND CLIVE CHRISTIAN PERFUME SWEEPSTAKE

  1. Eligibility: Sweepstakes (the “Sweepstakes”) is open only to those who sign up at the online sweepstakes page and who are as of the date of entry. The sweepstakes is only open to legal residents of and is void where prohibited by law. Employees of Clive Christian Perfume (the “Sponsor”) their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable federal, state and local laws and regulations. Void where prohibited.
  2. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Clive Christian Perfume, as final and binding as it relates to the content. The Sweepstakes is subject to all applicable federal, state and local laws.
  3. Sweepstakes Period: Entries will be accepted online starting on or about Thursday June 25 6:12:06 UTC 2017 and ending Sun Jun 18 21:55:06 UTC 2017. All online entries must be received by Sun Jun 18 21:55:06 UTC 2017 2.
  4. How to Enter: The Sweepstakes must be entered by submitting an entry using the online form provided on this Sweepstakes site. The entry must fulfill all sweepstakes requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Clive Christian. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Clive Christian Perfume.
  5. Prizes: Winners will receive Prize name: Your choice of NOBLE VIII IMMORTELLE or NOBLE VIII MAGNOLIA perfume from Clive Christian – Value: 350 GBP, Prize name: Rococo Nebuchadnezzar Hamper no. 4 – Value: 176 GBP. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor’s discretion. The prize is nontransferable. Any and all prize related expenses, including without limitation any and all federal, state, and/or local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Clive Christian Perfume to use winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
  6. Odds: The odds of winning depend on the number of eligible entries received.
  7. Winner selection and notification: Winners of the Sweepstakes will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via email to the email address they entered the Sweepstakes with within five (5) days following the winner selection. Clive Christian Perfume shall have no liability for a winner’s failure to receive notices due to winners’ spam, junk e-mail or other security settings or for winners’ provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected.
  8. This contest / promotion is in no way sponsored or affiliated with Facebook.
  9. This contest / promotion is in no way sponsored or affiliated with Twitter.
  10. This contest / promotion is in no way sponsored or affiliated with Apple.
  11. This contest / promotion is in no way sponsored or affiliated with Google.
  12. This contest / promotion is in no way sponsored or affiliated with Instagram.

The receipt by winner of the prize offered in this Sweepstakes is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR’S SOLE DISCRETION) WILL RESULT IN SUCH WINNER’S DISQUALIFICATION AS WINNER OF THE SWEEPSTAKES AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.

  1. Rights Granted by you: By entering this content you understand that Clive Christian Perfume, anyone acting on behalf of Clive Christian Perfume, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner’s name, portrait, picture, voice, likeness, image or statements about the Sweepstakes, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation.
  2. Terms: Clive Christian Perfume reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Sweepstakes should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Sweepstakes. In such case, Clive Christian Perfume may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by Clive Christian Perfume. Clive Christian Perfume reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Sweepstakes or website or violates these Terms & Conditions.

Clive Christian Perfume has the right, in its sole discretion, to maintain the integrity of the Sweepstakes, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by sweepstakes rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the sweepstakes may be a violation of criminal and civil laws and should such an attempt be made, Clive Christian Perfume reserves the right to seek damages from any such person to the fullest extent permitted by law.

By entering the Sweepstakes you agree to receive email newsletters periodically from Clive Christian Perfume. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the newsletter.

  1. Limitation of Liability: By entering you agree to release and hold harmless Clive Christian Perfume and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant’s participation in the sweepstakes and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.
  2. Disputes: THIS SWEEPSTAKES IS GOVERNED BY THE LAWS OF UK AND , WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Sweepstakes, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Sweepstakes, shall be resolved individually, without resort to any form of class action, exclusively before a court located in having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys’ fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this Sweepstakes), and participant further waives all rights to have damages multiplied or increased.
  3. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Clive Christian Perfume Web Site. To read the Privacy Policy, click here.
  4. Winners List: To obtain a copy of the winner’s name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to: Clive Christian Perfume, YALDING HOUSE, 4TH FLOOR, 152-156 GREAT PORTLAND STREET, LONDON, W1W 6AJ.
  5. Sponsor: The Sponsor of the Sweepstakes is Clive Christian Perfume, YALDING HOUSE, 4TH FLOOR, 152-156 GREAT PORTLAND STREET, LONDON, W1W 6AJ.