Enjoy Complimentary UK Delivery On Orders Over £100 and Extended Christmas Returns

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Returns Policy

1. RETURNS POLICY

1.1 Goods must be returned by the customer within 7 days of receipt using a trackable postal service.

1.2 All products must be returned in a sellable condition meaning that they must be unused and in their original packaging with any security seals still intact. We reserve the right to consider the condition of any product that you wish to return and make any deduction if there are indications that the product, its packaging or its security seals have been used, removed, broken or tampered with.

1.3 Please note that your right to cancel or return a product does not apply to unsealed fragrances which have been opened, tested or partially used.

1.4 The following clauses [1.1] to [1.3] (inclusive) apply if you wish to return an order delivered to you in the UK, EU & Non-EU

HOLIDAY 2020

Shop your precious gifts without worries. We are offering free returns until January 8th2021, so you can safely purchase perfumed gifts for your special someone and let them return the perfume if desired. Besides extension, standard return policies apply.

 

RETURN INSTRUCTIONS:

  • Complete the returns form and place in box
  • Place products in original packaging for protection during transit
  • Attach the returns label to the outside of the box and seal securely
  • Arrange a return shipment using a tracked service from your postal carrier of choice. The tracking reference for your parcel will be requested when communicating with our Customer Service team regarding your return.

 

2. REFUNDS POLICY

2.1 Refunds on UK and EU Orders. Refunds will be processed within 14 days of physical receipt of goods back to us in a saleable condition. The purchase amount will be refunded to the original payment method used for the purchase of the order. Please note that shipping costs for outgoing or returning orders are not eligible for a refund

 

2.2 Refunds on a Non-EU Order. If your order was delivered to a Non-UK or Non-EU country, refunds will be processed within 14 days of physical receipt of goods back to us in a saleable condition. Please note that shipping costs for outgoing and/or returning orders, or any local customs duties are not eligible for a refund.

 


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