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1.1 Goods must be returned by the customer within 7 days of receipt using a trackable postal service.
1.2 All products must be returned in a sellable condition meaning that they must be unused and in their original packaging with any security seals still intact. We reserve the right to consider the condition of any product that you wish to return and make any deduction if there are indications that the product, its packaging or its security seals have been used, removed, broken or tampered with.
1.3 Please note that your right to cancel or return a product does not apply to unsealed fragrances which have been opened, tested or partially used.
1.4 The following clauses [1.1] to [1.3] (inclusive) apply if you wish to return an order delivered to you in the UK, EU & Non-EU
Shop your precious gifts without worries. We are offering free returns until January 8th2021, so you can safely purchase perfumed gifts for your special someone and let them return the perfume if desired. Besides extension, standard return policies apply.
2.1 Refunds on UK and EU Orders. Refunds will be processed within 14 days of physical receipt of goods back to us in a saleable condition. The purchase amount will be refunded to the original payment method used for the purchase of the order. Please note that shipping costs for outgoing or returning orders are not eligible for a refund
2.2 Refunds on a Non-EU Order. If your order was delivered to a Non-UK or Non-EU country, refunds will be processed within 14 days of physical receipt of goods back to us in a saleable condition. Please note that shipping costs for outgoing and/or returning orders, or any local customs duties are not eligible for a refund.