UK & Europe Shipping and Returns

Shipping & Import Duties

UK mainland:

Clive Christian offers complimentary shipping on all UK orders above £100.
(Orders placed before 2pm to UK addresses can be delivered by the end of next working day)

Standard Delivery for order below £100 – £5
(Orders placed before 2pm to UK addresses can be delivered by the end of next working day)

Special Saturday Delivery – £11
(Delivery is before 12pm noon on Saturday if order placed by 2pm Friday.)

Selected European Destination available from £11*
(Standard delivery to Europe mainland is 2-3 working days)
 
From 2021 all EU orders will be subject to import duties, such as local taxes and relevant charges applicable to the destination. The price you pay to Clive Christian will exclude these charges. These charges must be paid by the customer to our carrier who will contact you directly once your order has arrived at the destination country. If you have any queries on these duties we recommend you contact your local customs office or tax authority, you can also contact our carrier DPD for more information.
 
However, whilst all prices on our website will be shown inclusive of UK VAT your order will be processed exclusive of UK VAT charges. These charges will be deducted from your order at checkout.

RETURNS POLICY

1.1 Goods must be returned by the customer within 14 days of receipt using a trackable postal service.

1.2 All products must be returned in a sellable condition meaning that they must be unused and in their original packaging with any security seals still intact. We reserve the right to consider the condition of any product that you wish to return and make any deduction if there are indications that the product, its packaging or its security seals have been used, removed, broken or tampered with.

1.3 Please note that your right to cancel or return a product does not apply to unsealed fragrances which have been opened, tested or partially used.

1.4 The following clauses [1.1] to [1.3] (inclusive) apply if you wish to return an order delivered to you in the UK, EU & Non-EU

RETURN INSTRUCTIONS:

• Complete the returns form and place in box
• Place products in original packaging for protection during transit
• Attach the returns label to the outside of the box and seal securely
• Arrange a return shipment using a tracked service from your postal carrier of choice. The tracking reference for your parcel will be requested when communicating with our Customer Service team regarding your return.

2. REFUNDS POLICY

2.1 Refunds on UK and EU Orders. Refunds will be processed within 14 days of physical receipt of goods back to us in a saleable condition. The purchase amount will be refunded to the original payment method used for the purchase of the order. Please note that shipping costs for outgoing or returning orders are not eligible for a refund

2.2 Refunds on a Non-EU Order. If your order was delivered to a Non-UK or Non-EU country, refunds will be processed within 14 days of physical receipt of goods back to us in a saleable condition. Please note that shipping costs for outgoing and/or returning orders, or any local customs duties are not eligible for a refund.